All items we sell are brand new (unless noted in title) and guaranteed to arrive in the described condition. We can assist with providing invoices by request if any future warranty service is needed by manufacturer. We do not accept returns unless we are at fault (IE wrong size or color). Any exceptions to this will be done on a case by case basis. We reserve the right to charge the cost of return shipping and or up to a 15% restock fee. Please contact us at email@example.com with any questions.